Refund policy
1. General Return/Refund Policy | 基本退款/退货政策
Due to the nature of our products (food items and perishable goods), all sales are generally final and non-returnable.
鉴于本店产品属于食品及易腐商品，所有订单原则上不接受退货或退款。
2. Eligibility for Refund / Replacement | 可申请退款或补发情况
We only accept refund or replacement requests under the following conditions:
仅在以下情况下可申请退款或补发：
- Item received is incorrect
- 商品与订单不符
- Item is damaged or spoiled upon arrival
- 商品在收货时已损坏或变质
- Item is missing from the order
- 订单有缺漏
3. Claim Process | 申请流程
To be eligible, customers must:
客户需符合以下条件：
- Contact us within 24 hours of receiving the order
请在收货后 24小时内 联系我们 - Provide clear photo/video proof of the issue
提供清晰的照片或视频作为证明 - Include order number and details
提供订单编号及相关信息
⚠️ Claims made after 24 hours may not be accepted.
⚠️ 超过24小时的申请可能不被受理
4. Non-Refundable Situations | 不可退款情况
Refunds or replacements will not be provided under the following circumstances:
以下情况恕不退款或补发：
- Change of mind / personal preference
个人原因或不喜欢 - Minor variations in taste, texture, or appearance
食品口感、外观或风味的轻微差异 - Delay caused by courier service
物流延误所导致的问题 - Incorrect address or failed delivery
地址填写错误或配送失败 - Products that have been consumed or partially used
已食用或部分使用的商品
5. Perishable Goods Disclaimer | 食品免责声明
Our products are freshly prepared food items.
While we ensure proper packaging, factors such as weather, handling, and transit time may affect product condition.
本店产品为新鲜制作食品。
尽管我们会妥善包装，但运输过程中的天气、时间及物流处理可能影响产品状态。
6. Refund Method | 退款方式
Approved refunds will be processed via:
经批准的退款将通过以下方式进行：
- Original payment method, or
- Bank transfer / store credit
原支付方式 / 银行转账 / 店铺积分（视情况而定）
Processing time: 3–7 working days
处理时间：3–7个工作日
7. Replacement Policy | 补发政策
Where applicable, we may offer:
在符合条件的情况下，我们可能提供：
- Replacement item, or
- Partial / full refund
补发商品 / 部分或全额退款
Decision will be made based on the situation and availability.
将根据实际情况及库存决定处理方式
8. Order Cancellation | 取消订单
Orders cannot be cancelled once they have been processed or shipped.
订单一经处理或发货，恕不接受取消。
9. Contact Us | 联系我们
For any return or refund enquiries, please contact us:
如有任何退换或退款问题，请联系我们：
Email: kimizongzimarketing@gmail.com
Phone: +6016-527 7111
Thank you for your understanding and support.
We strive to ensure every order reaches you in the best condition.
感谢您的理解与支持，我们致力于让每一份订单都以最佳状态送达。